Search for assigned cases and tasks using AI Search in Retail Mobile

---
title: Search for assigned cases and tasks using AI Search in Retail Mobile
description: Use the Search function in Retail Mobile to find cases or tasks based on relevant keywords or descriptions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-mobile-search-ai.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Fulfill In-store operations cases and tasks in Retail Mobile, Manage store plans, Retail]
---

# Search for assigned cases and tasks using AI Search in Retail Mobile

Use the Search function in Retail Mobile to find cases or tasks based on relevant keywords or descriptions.

## Before you begin

Role required: sn\_rtl\_instore\_ops.manager or sn\_rtl\_instore\_ops.associate

**Note:** This requires AI search to be enabled within the Retail Mobile instance. For more information, see [AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/overview-ais.md).

## Procedure

1.  In Retail Mobile, navigate to the **Search** bar.

2.  Enter a keyword or description related to a case or task.

3.  Select a matching store case as task as needed.


**Parent Topic:**[Fulfill In-store operations cases and tasks in Retail Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-fulfill-in-store-ops-mobile.md)