In-store operations case
The in-store operations case type allows store team members to report and track in-store operational issues, whether for routine or cyclical demands. This ensures that issues are documented and monitored for consistent execution and support. This case type is included in the Retail in-store operations plugin.
[Omitted image "z-retail-in-store-operation.png"] Alt text: List of Retail In-store Operations cases
In-store operation task is used to support daily in-store activities. These tasks are typically tied to a store-level case and are executed by store associates or managers. In- Store operations Task table is installed with this case type. For more information on table details, see Components installed with Retail In-store Operations.
For information on the components installed with in-store operations case, see Components installed with Retail In-store Operations.
Parent Topic:Retail case types
--- title: In-store operations case description: The in-store operations case type allows store team members to report and track in-store operational issues, whether for routine or cyclical demands. This ensures that issues are documented and monitored for consistent execution and support. This case type is included in the Retail in-store operations plugin. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-retail-in-store-operations.html release: australia topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Retail case types, Explore, Retail] --- # In-store operations case The in-store operations case type allows store team members to report and track in-store operational issues, whether for routine or cyclical demands. This ensures that issues are documented and monitored for consistent execution and support. This case type is included in the Retail in-store operations plugin. \[Omitted image "z-retail-in-store-operation.png"\] Alt text: List of Retail In-store Operations cases In-store operation task is used to support daily in-store activities. These tasks are typically tied to a store-level case and are executed by store associates or managers. In- Store operations Task table is installed with this case type. For more information on table details, see [Components installed with Retail In-store Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-components-in-store-operations.md). For information on the components installed with in-store operations case, see [Components installed with Retail In-store Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-components-in-store-operations.md). **Parent Topic:**[Retail case types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-retail-case-types.md)
| title | In-store operations case |
| description | The in-store operations case type allows store team members to report and track in-store operational issues, whether for routine or cyclical demands. This ensures that issues are documented and monitored for consistent execution and support. This case type is included in the Retail in-store operations plugin. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-retail-in-store-operations.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Retail case typesExploreRetail |