Assign or close a project task in the Retail Portal

task australia Updated Sep 17, 2026 1 min read rahi-retail-spm-act-on-tasks-portal.md

Comment on a project task, assign it to someone in your store, or close it when the work is done.

Before you begin

Role required: a retail contributor or fulfiller responsibility, and either sn_bus_loc.location_project_stakeholder or sn_bus_loc.location_manager_project_stakeholder for your store

Open the project task page as described in Find a project task in the Retail Portal.

About this task

Note: The Actions button appears only while the task is open and at least one action is available to you.

Procedure

To add a comment or an attachment, use the Activity or Attachments tab.
To assign or close the task, select Actions, and then select one of the available options.

Which options are available depends on your permissions and on the task:
- Assign task
  
  Available when you can change the assignee and the assignment group of the task. Enter an assignment group, select an assignee, and then select Save. A task that is already assigned to someone can still be reassigned.
- Assign to me
  
  Available on the same condition, and only when the task isn't already assigned to you.
- Close task
  
  Available when the task is assigned to you. You can close only a task that has no open child tasks. Close the child tasks first.

Result

Your update is saved to the project task. The project manager at headquarters sees the current state of the work without asking the store for a status update.

Note: Each action is checked again before the update is applied. If you don't have permission, the portal reports it instead of failing silently.

Parent Topic:Project tasks in Retail

Keywords close project taskassign project taskOCRR

57 lines · 2.5 KB Wrap lines

---
title: Assign or close a project task in the Retail Portal
description: Comment on a project task, assign it to someone in your store, or close it when the work is done.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-spm-act-on-tasks-portal.html
release: australia
topic_type: task
last_updated: "2026-09-17"
reading_time_minutes: 1
keywords: [close project task, assign project task, OCRR]
breadcrumb: [Project tasks in Retail, Retail]
---

# Assign or close a project task in the Retail Portal

Comment on a project task, assign it to someone in your store, or close it when the work is done.

## Before you begin

Role required: a retail contributor or fulfiller responsibility, and either sn\_bus\_loc.location\_project\_stakeholder or sn\_bus\_loc.location\_manager\_project\_stakeholder for your store

Open the project task page as described in [Find a project task in the Retail Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-spm-view-projects-portal.md).

## About this task

**Note:** The **Actions** button appears only while the task is open and at least one action is available to you.

## Procedure

1. To add a comment or an attachment, use the **Activity** or **Attachments** tab.

2. To assign or close the task, select **Actions**, and then select one of the available options.

Which options are available depends on your permissions and on the task:

- **__Assign task__**

Available when you can change the assignee and the assignment group of the task. Enter an assignment group, select an assignee, and then select **Save**. A task that is already assigned to someone can still be reassigned.

- **__Assign to me__**

Available on the same condition, and only when the task isn't already assigned to you.

- **__Close task__**

Available when the task is assigned to you. You can close only a task that has no open child tasks. Close the child tasks first.

## Result

Your update is saved to the project task. The project manager at headquarters sees the current state of the work without asking the store for a status update.

**Note:** Each action is checked again before the update is applied. If you don't have permission, the portal reports it instead of failing silently.

**Parent Topic:**[Project tasks in Retail](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-spm-project-tasks-overview.md)