Track a store inquiry case from the Retail portal

---
title: Track a store inquiry case from the Retail portal
description: Track the status of a store inquiry case from the Retail portal. By tracking your case from the Retail portal, you can immediately get visibility into the progress, issues, or status of your case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-track-store-inquiry-case.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage store inquiries, Retail]
---

# Track a store inquiry case from the Retail portal

Track the status of a store inquiry case from the Retail portal. By tracking your case from the Retail portal, you can immediately get visibility into the progress, issues, or status of your case.

## Before you begin

Role required: Store associate or Store manager

## Procedure

1.  In the Retail portal, select **Home** > **Cases & Tasks** from the menu bar.

2.  Select the case number to track the case.


**Parent Topic:**[Manage store inquiries](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-manage-store-inquiries.md)