Work on an In-store operations case

---
title: Work on an In-store operations case
description: Work on an In-store operations case using Retail Mobile.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-work-in-store-operations-case-mobile.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Fulfill In-store operations cases and tasks in Retail Mobile, Manage store plans, Retail]
---

# Work on an In-store operations case

Work on an In-store operations case using Retail Mobile.

## Before you begin

Role required: sn\_rtl\_instore\_ops.manager or sn\_rtl\_instore\_ops.associate

## Procedure

1.  In **Retail Mobile**, select **My Work**.

2.  In **Cases**, select the store case you want to work on.

3.  From the **Actions** dropdown, select the following as needed:

    -   Assign case - Assign the case to someone else within your team or store location.
    -   Assign to me - Assign the case to yourself.
    -   Edit case - Edit the case details.
4.  In the Activity tab, add comments as needed.

5.  Select **Close case** to mark the case as complete.


**Parent Topic:**[Fulfill In-store operations cases and tasks in Retail Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-fulfill-in-store-ops-mobile.md)