Complete a store audit from Retail Mobile

---
title: Complete a store audit from Retail Mobile
description: As a Location Auditor, take your assigned Store Audit Case and Audit Tasks in Retail Mobile, complete the questionnaire, and close the case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-store-audit-t-fulfill-audit-mobile.html
release: australia
topic_type: task
last_updated: "2026-07-08"
reading_time_minutes: 2
keywords: [fulfill audit mobile, retail mobile, location auditor, take questionnaire, assign to me]
breadcrumb: [Manage Store Audit, Retail]
---

# Complete a store audit from Retail Mobile

As a Location Auditor, take your assigned Store Audit Case and Audit Tasks in Retail Mobile, complete the questionnaire, and close the case.

## Before you begin

Role required: `sn_rtl_store_audit.location_auditor`

## About this task

Location Auditors are the only Auditor persona who can fulfill Store Audit work from Retail Mobile—HQ Auditors fulfill exclusively via CSM/FSM Workspace. Generated Store Audit Cases and Audit Tasks are automatically assigned to your team's assignment group; self-assign or ask your Store Audit Manager to assign a specific record before you start.

## Procedure

1.  In Retail Mobile, go to the **My Store** page and select the **Unassigned** or **Assigned to me** stream to find your Store Audit Case.

2.  Open the Store Audit Case.

    If it's unassigned, tap **Assign case**; if it's already assigned to you, tap **Accept** to take ownership. A Store Audit Manager can also assign the case to a specific Location Auditor.

3.  On the case, open the **Audit tasks** tab to see its Audit Tasks.

4.  Open an Audit Task.

    If it's unassigned, tap **Assign to me**, or tap **Assign task** to assign it to another Location Auditor.

5.  Tap **Take questionnaire**, complete it, and submit.

    The **Close task** button stays hidden until every mandatory questionnaire on the task is complete.

6.  Add any observations in the activity stream, then tap **Close task** and confirm in the popup.

    Repeat for each remaining Audit Task.

7.  Once every Audit Task is closed, return to the Store Audit Case and tap **Close case**.


## Result

The Store Audit Case and its Audit Tasks are fulfilled and closed from Retail Mobile. The Store Audit Manager can review the completed work in CSM/FSM Workspace.

**Parent Topic:**[Manage Store Audit](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-store-audit-manage.md)

**Related topics**  


[Retail Store Audit Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-store-audit-overview.md)

[Complete a store audit](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-store-audit-t-fulfill-audit.md)

[Audit assignment from workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-store-audit-t-override-assignment.md)