Complete a store audit

task australia Updated Jul 7, 2026 1 min read rahi-store-audit-t-fulfill-audit.md

As an Auditor, open your assigned Store Audit Case in CSM/FSM Workspace, record observations, complete each Audit Task, then close the Store Audit Case.

Before you begin

A Store Audit Case is assigned to you.
Role required: sn_rtl_store_audit.auditor or sn_rtl_store_audit.location_auditor

About this task

HQ Auditors fulfil exclusively via CSM/FSM Workspace. Location Auditors can also use Retail Mobile. Close each Audit Task before closing the parent Store Audit Case.

Procedure

Log in to CSM/FSM Workspace and open your assigned Store Audit Case.
On the Audit tasks tab, open each Audit Task, add your observations in Work notes, complete the questionnaire if one is present, then click Close Complete and confirm.

The Close Complete button is hidden until any mandatory questionnaire is complete.
Add your case-level observations in the Work notes field.
Once every Audit Task is Closed Complete, return to the Store Audit Case, add observations on the case.
Click Close and click Save.

Result

All Audit Tasks are Closed Complete, observations are recorded in the activity stream, and the Store Audit Case is Closed.

Parent Topic:Manage Store Audit

Related topics

Retail Store Audit Operations

Audit assignment from workspace

Keywords fulfill auditcomplete store auditclose completeauditorwork notes

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---
title: Complete a store audit
description: As an Auditor, open your assigned Store Audit Case in CSM/FSM Workspace, record observations, complete each Audit Task, then close the Store Audit Case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-store-audit-t-fulfill-audit.html
release: australia
topic_type: task
last_updated: "2026-07-07"
reading_time_minutes: 1
keywords: [fulfill audit, complete store audit, close complete, auditor, work notes]
breadcrumb: [Manage Store Audit, Retail]
---

# Complete a store audit

As an Auditor, open your assigned Store Audit Case in CSM/FSM Workspace, record observations, complete each Audit Task, then close the Store Audit Case.

## Before you begin

- A Store Audit Case is assigned to you.
- Role required: `sn_rtl_store_audit.auditor` or `sn_rtl_store_audit.location_auditor`

## About this task

HQ Auditors fulfil exclusively via CSM/FSM Workspace. Location Auditors can also use Retail Mobile. Close each Audit Task before closing the parent Store Audit Case.

## Procedure

1. Log in to CSM/FSM Workspace and open your assigned Store Audit Case.

2. On the **Audit tasks** tab, open each Audit Task, add your observations in **Work notes**, complete the questionnaire if one is present, then click **Close Complete** and confirm.

The **Close Complete** button is hidden until any mandatory questionnaire is complete.

3. Add your case-level observations in the **Work notes** field.

4. Once every Audit Task is Closed Complete, return to the Store Audit Case, add observations on the case.

5. Click **Close** and click **Save**.

## Result

All Audit Tasks are Closed Complete, observations are recorded in the activity stream, and the Store Audit Case is Closed.

**Parent Topic:**[Manage Store Audit](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-store-audit-manage.md)

**Related topics**

[Retail Store Audit Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-store-audit-overview.md)

[Audit assignment from workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-store-audit-t-override-assignment.md)