Create work item for store on Retail Mobile

task australia Updated Oct 5, 2026 1 min read t_report-issue-mobile.md

Create a case on Retail Mobile to quickly report an in-store issue and assign tasks to team members from your phone or tablet.

Before you begin

Role required: sn_rtl_instore_ops.associate, sn_rtl_instore_ops.manager, or sn_rtl_instore_ops.manager_contributor. You must also be mapped to at least one store.

About this task

If you're a store associate or store manager, the store is set from your own store mapping and doesn't appear on the form. If you're an area or region manager, you select the store.

Procedure

In the Retail Mobile app, navigate to Browse catalog > Catalog items, and tap Create work item for store.

On the form, fill in the fields.

Field	Description
Select store	Required for area and region managers: the store that the issue is for. The list shows only the stores that you're mapped to. Store associates and store managers don't see this field.
Short Description	A brief summary of the issue (required).
Priority	Required. The urgency level of the issue. The default is 4 - Low.
Description	Optional. Additional context about the issue.
Attachment	Optional. Take a photo or attach a file from your device.
Assign to	Optional. The person to assign the case to. If you assign someone, the case opens in the Open state instead of New.
Due date	Optional. When the issue should be resolved. You can't select a date earlier than today.

Tap Submit.

A success screen shows the case number. The case is in the New state and unassigned, unless you filled in Assign to.
Optional: To break the work down, open the case, tap the Tasks tab, and tap Add task.

For details, see Add a task to a case on Retail Mobile.

Parent Topic:Quick case and task creation for in-store issues

Keywords create work item for storecreate casemobileRetail Mobilestore associate

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---
title: Create work item for store on Retail Mobile
description: Create a case on Retail Mobile to quickly report an in-store issue and assign tasks to team members from your phone or tablet.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/t\_report-issue-mobile.html
release: australia
topic_type: task
last_updated: "2026-10-05"
reading_time_minutes: 1
keywords: [create work item for store, create case, mobile, Retail Mobile, store associate]
breadcrumb: [Quick case and task creation for in-store issues, Retail]
---

# Create work item for store on Retail Mobile

Create a case on Retail Mobile to quickly report an in-store issue and assign tasks to team members from your phone or tablet.

## Before you begin

Role required: `sn_rtl_instore_ops.associate`, `sn_rtl_instore_ops.manager`, or `sn_rtl_instore_ops.manager_contributor`. You must also be mapped to at least one store.

## About this task

If you're a store associate or store manager, the store is set from your own store mapping and doesn't appear on the form. If you're an area or region manager, you select the store.

## Procedure

1.  In the Retail Mobile app, navigate to **Browse catalog** &gt; **Catalog items**, and tap **Create work item for store**.

2.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |**Select store**|Required for area and region managers: the store that the issue is for. The list shows only the stores that you're mapped to. Store associates and store managers don't see this field.|
    |**Short Description**|A brief summary of the issue \(required\).|
    |**Priority**|Required. The urgency level of the issue. The default is 4 - Low.|
    |**Description**|Optional. Additional context about the issue.|
    |**Attachment**|Optional. Take a photo or attach a file from your device.|
    |**Assign to**|Optional. The person to assign the case to. If you assign someone, the case opens in the Open state instead of New.|
    |**Due date**|Optional. When the issue should be resolved. You can't select a date earlier than today.|

3.  Tap **Submit**.

    A success screen shows the case number. The case is in the New state and unassigned, unless you filled in **Assign to**.

4.  Optional: To break the work down, open the case, tap the **Tasks** tab, and tap **Add task**.

    For details, see [Add a task to a case on Retail Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/t_add-task-mobile.md).


**Parent Topic:**[Quick case and task creation for in-store issues](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/c_adhoc-case-task-creation.md)