AWA roles · SN Doc Reader

AWA roles

reference australia Updated Mar 11, 2024 1 min read roles_awa.md

These roles are available for the application

Role	Description	Contains roles	Groups with this role	Special considerations
AWA administrator [awa_admin]	The AWA administrator configures and manages AWA.	chat_survey_admin interaction_agent quickactions_user sn_ace.ace_user sn_ci_gs_content.ci_guided_setup_admin	None.	Note: Avoid granting an admin role when more specialized roles are available.
AWA agent [awa_agent]	The AWA agent handles customer interactions and manages workload across multiple service channels.	quickactions_user sn_templated_snip.template_snippet_reader	None.	None.
AWA integration user [awa_integration_user]	The AWA integration user uses the AWA integration APIs.	None.	None.	None.
AWA manager [awa_manager]	The AWA manager monitors the performance of agents across all service channels.	interaction_agent quickactions_user	None.	None.

**Parent Topic:**[Roles for all products](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/roles-by-product/roles-for-all-products.md)

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---
title: AWA roles
description: These roles are available for the application
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/roles-by-product/roles\_awa.html
release: australia
topic_type: reference
last_updated: "2024-03-11"
reading_time_minutes: 1
breadcrumb: [Roles for all products]
---

# AWA roles

These roles are available for the application

<table><thead><tr><th>

Role

</th><th>

Description

</th><th>

Contains roles

</th><th>

Groups with this role

</th><th>

Special considerations

</th></tr></thead><tbody><tr><td>

AWA administrator \[awa\_admin\]

</td><td>

The AWA administrator configures and manages AWA.

</td><td>

-   chat\_survey\_admin
-   interaction\_agent
-   quickactions\_user
-   sn\_ace.ace\_user
-   sn\_ci\_gs\_content.ci\_guided\_setup\_admin

</td><td>

None.

</td><td>

**Note:** Avoid granting an admin role when more specialized roles are available.

</td></tr><tr><td>

AWA agent \[awa\_agent\]

</td><td>

The AWA agent handles customer interactions and manages workload across multiple service channels.

</td><td>

-   quickactions\_user
-   sn\_templated\_snip.template\_snippet\_reader

</td><td>

None.

</td><td>

None.

</td></tr><tr><td>

AWA integration user \[awa\_integration\_user\]

</td><td>

The AWA integration user uses the AWA integration APIs.

</td><td>

None.

</td><td>

None.

</td><td>

None.

</td></tr><tr><td>

AWA manager \[awa\_manager\]

</td><td>

The AWA manager monitors the performance of agents across all service channels.

</td><td>

-   interaction\_agent
-   quickactions\_user

</td><td>

None.

</td><td>

None.

</td></tr></tbody>
</table>**Parent Topic:**[Roles for all products](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/roles-by-product/roles-for-all-products.md)