Attachments not appearing after import
concept australia Updated Sep 10, 2026 1 min read cc-attachments-not-appearing.md
If attachments are not appearing as expected for data sources or on a security incident after third-party integration imports, check your IP restrictions.
IP access restrictions can prevent attachments from being seen unless you are logged in from a safe IP. Since a new attachment is added with each import, this can result in duplicates you have to remove.
For example, when you run a third-party host import integration, if you do not see any attachments on your data sources, check your IP restrictions and add users to the safe list prior to import.
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--- title: Attachments not appearing after import description: If attachments are not appearing as expected for data sources or on a security incident after third-party integration imports, check your IP restrictions. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/security-management/configuration-compliance/cc-attachments-not-appearing.html release: australia product: Configuration Compliance classification: configuration-compliance topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Resolving Qualys Vulnerability Integration issues, Qualys, Integrate, Configuration Compliance, Unified Security Exposure Management, Security Operations] --- # Attachments not appearing after import If attachments are not appearing as expected for data sources or on a security incident after third-party integration imports, check your IP restrictions. IP access restrictions can prevent attachments from being seen unless you are logged in from a safe IP. Since a new attachment is added with each import, this can result in duplicates you have to remove. For example, when you run a third-party host import integration, if you do not see any attachments on your data sources, check your IP restrictions and add users to the safe list prior to import.
| title | Attachments not appearing after import |
| description | If attachments are not appearing as expected for data sources or on a security incident after third-party integration imports, check your IP restrictions. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/security-management/configuration-compliance/cc-attachments-not-appearing.html |
| release | australia |
| product | Configuration Compliance |
| classification | configuration-compliance |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Resolving Qualys Vulnerability Integration issuesQualysIntegrateConfiguration ComplianceUnified Security Exposure ManagementSecurity Operations |