Qualys Knowledge Base Integration is failing

task australia Updated Sep 10, 2026 1 min read cc-qualys-kb-integration-failure.md

Resolve Qualys Knowledge Base Integration failure by reducing the payload attachment size received from Qualys to the specified limit.

Before you begin

Role required: sn_vul.vulnerability_admin

Procedure

Ensure that the payload attachment size is within the specified limit.
1. Navigate to All > Qualys Vulnerability Integration > Integration Instances.
2. Select the Integration Instance Parameters tab.
3. Select max_delta_days and modify the default value to 3.
If the integration still fails, perform the following steps:
1. Navigate to All > Qualys Vulnerability Integration > Primary Integrations.
2. Select Qualys Knowledge Base.
3. Select the Integration Details tab.
4. In the Start time field, select the current date to skip the execution of the run for that day.
5. Navigate to All > Qualys Vulnerability Integration > Integration Instances.
6. Select the Integration Instance Parameters tab.
7. Select kb_backfill_full_import and modify the default value to true.

Result

Running the Qualys Knowledge Base Backfill integration updates all the third-party entries (TPEs) in the system. While the Qualys Host Detection integration creates a placeholder entry, the Qualys Knowledge Base Backfill integration updates it.

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---
title: Qualys Knowledge Base Integration is failing
description: Resolve Qualys Knowledge Base Integration failure by reducing the payload attachment size received from Qualys to the specified limit.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/security-management/configuration-compliance/cc-qualys-kb-integration-failure.html
release: australia
product: Configuration Compliance
classification: configuration-compliance
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Resolving Qualys Vulnerability Integration issues, Qualys, Integrate, Configuration Compliance, Unified Security Exposure Management, Security Operations]
---

# Qualys Knowledge Base Integration is failing

Resolve Qualys Knowledge Base Integration failure by reducing the payload attachment size received from Qualys to the specified limit.

## Before you begin

Role required: sn\_vul.vulnerability\_admin

## Procedure

1. Ensure that the payload attachment size is within the specified limit.

1. Navigate to **All** &gt; **Qualys Vulnerability Integration** &gt; **Integration Instances**.
2. Select the **Integration Instance Parameters** tab.
3. Select **max\_delta\_days** and modify the default value to 3.
2. If the integration still fails, perform the following steps:

1. Navigate to **All** &gt; **Qualys Vulnerability Integration** &gt; **Primary Integrations**.

2. Select **Qualys Knowledge Base**.

3. Select the **Integration Details** tab.

4. In the **Start time** field, select the current date to skip the execution of the run for that day.

5. Navigate to **All** &gt; **Qualys Vulnerability Integration** &gt; **Integration Instances**.

6. Select the **Integration Instance Parameters** tab.

7. Select **kb\_backfill\_full\_import** and modify the default value to true.

## Result

Running the Qualys Knowledge Base Backfill integration updates all the third-party entries \(TPEs\) in the system. While the Qualys Host Detection integration creates a placeholder entry, the Qualys Knowledge Base Backfill integration updates it.