Create a Security Operations enrichment data map

task australia Updated Sep 10, 2026 2 min read create-enrichment-data-map.md
Raw file servicenow.com

Transform data from JSON, XML, or Properties file format to ServiceNow records using enrichment data maps.

Before you begin

Role required: sn_sec_cmn.write

About this task

Existing enrichment data maps are used by workflows provided within Security Operations. You can view the list under Enrichment Data Mapping. To use a map, you need a trigger, either a business rule or workflow.

Procedure

  1. Navigate to All > Security Operations > Utilities > Enrichment Data Mapping.

  2. Select New.

  3. Fill in the fields, as appropriate.

Field

Description

Name

Name of this enrichment data map.

Input format

Choose a format from the list:- JSON (default)

  • XML
  • Properties File format

Prefix key

Use to limit the input data set to a specified key. The root of the input data set is set to this key. In this example, if you entered file_info, then the input values would be limited to those values within file_info. ```

2.0 yes 24c051142583e10451a53893fed3aa5d80bfb1f6 PE be9bd96808173e2d967feef8c8c5b8c4d73b621584fb11eb68434da1e6a0a930 ee8c91751b3010e38c479cf9ab09827a 546304 ```

Application

Scope of the application.

Duplication rule

Rule defining when a record is considered a duplicate and what actions to take with duplicate records.

Destination table

Choose a table from the list.

Active

Select this check box to activate the map.

Description

Enter a description of the enrichment data map.

4. Select **Submit.**
The Enrichment Data Mapping Fields tab appears.
  1. Select New.

  2. Fill in the fields on the form, as appropriate.

Field

Description

Field

Name of the enrichment data map.

Value type

Choose from the list: - Lookup data using property key

  • Static value
  • Static value plus data from the property key
  • Field is an array or object (raw data nesting) Each choice has different entries. Field values and arrays or objects require a Property key.

Property key

Determines the key for the input data search and the value written to the target field.

Value transform

The field value transform that maps one value to another.

Application

Scope of the application.

Order

In what order to consider the mapping. The first match is used. Default is 100.

Mapping

Name of the enrichment data map.

Destination table

The table to which the fields to map are going.

7. Select **Submit**.

Parent Topic:Security Operations enrichment data mapping

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