Create user delegate configurations

task australia Updated Sep 10, 2026 4 min read configure-delegation.md
Raw file servicenow.com

Prevent certain executives in the organization from receiving notifications about the incidents assigned or escalated to them.

Before you begin

Role required:

  • sn_dlir.admin - Create, edit, and delete.
  • sn_dlir.analyst and sn_dlir.analyst_read - View (read-only).

About this task

Consider a scenario where the executive is a user who belongs to a leadership or executive group. The executive should not be sent emails about incident assignment or escalation. A delegated user can then take the necessary action on behalf of the executive.

Once a user has assigned a particular person, Henry, as a delegate, another user cannot assign Henry as a delegate again. Similarly, a delegate cannot assign another user as a delegate.

Procedure

  1. Navigate to All > DLP Administration > Delegate Configuration.

  2. Click New.

  3. On the form, fill in the fields.

    Field Description
    User Name of the user who needs a delegate for DLP incidents.
    Delegate Name of the user who can respond to the DLP incident on behalf of the original end user.
  4. Click Submit.

Parent Topic:DLP Incident Response Administration

Related topics

DLP default configuration settings

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Create assignment rules

Create incident consolidation rules

Create response due date rules

Create Approval Rules

Create user instructions templates

Create email templates

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Create a Data Loss Prevention Incident Response SLA definition

Create assessments

Configure response option for your DLP incidents

Create incident response option rules

Create age chart configurations

Create repeat offender identification rules

Create Additional Incident Data Fields

DLP SLA Definition form

Configure advanced settings

Monitor DLP Integration Run process

DLP Incident Access Restrictions

DLP Incidents Archival

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