DLP SLA Definition form

---
title: DLP SLA Definition form
description: Field descriptions for the DLP SLA Definition form used to create an SLA record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/security-management/data-loss-prevention/dlp-sla-def-properties.html
release: australia
product: Data Loss Prevention
classification: data-loss-prevention
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 5
breadcrumb: [Administer, Data Loss Prevention Incident Response, Security Operations]
---

# DLP SLA Definition form

Field descriptions for the DLP SLA Definition form used to create an SLA record.

<table id="table_opd_dxv_3tb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Name of the definition.

</td></tr><tr><td>

Type

</td><td>

Type of agreement, which in this case is SLA.

</td></tr><tr><td>

Target

</td><td>

Target used for filtering, searching and reporting on the agreement being defined. The available options are: -   None
-   Response
-   Resolution

</td></tr><tr><td>

Table

</td><td>

Table that determines the records tracked by the SLA, which should be DLP SLA Task \[sn\_dlir\_incident\_sla\_task\].

</td></tr><tr><td>

Flow

</td><td>

Flow to run when the SLA definition attaches to a Task record, which should be Default SLA flow.

</td></tr><tr><td>

Duration Type

</td><td>

Method to calculate the duration of the SLA. The available options are: -   User specified duration
-   2 business days by 4pm
-   3 business days by 4pm
-   Breach on Due Date
-   End of next business day
-   Next business day by 4pm

</td></tr><tr><td>

Duration

</td><td>

Length of time the SLA runs before it’s marked Breached. This field is available only when User specified duration is selected from **Duration Type**.

</td></tr><tr><td>

Schedule source

</td><td>

Schedule to use while creating the task SLAs.

</td></tr><tr><td>

Schedule

</td><td>

Hours during which the SLA timer runs. This set of schedules is defined in the core configuration.

</td></tr><tr><td>

Timezone Source

</td><td>

Timezone source to be used when creating task SLAs. The available options are:-   The caller's timezone
-   The SLA definition's timezone
-   The CI location's timezone
-   The task location's timezone
-   The caller location's timezone

</td></tr><tr><td>

Active

</td><td>

Option to make the trigger effective when the start condition is met.

</td></tr><tr><td colspan="2">

Tabs

</td></tr><tr><td>

Start condition

</td><td>

Condition that initiates the SLA timer and activates the SLA.

</td></tr><tr><td>

Pause condition

</td><td>

Conditions under which the SLA is suspended, which increases the total elapsed time.

</td></tr><tr><td>

Cancel condition

</td><td>

Conditions under which the SLA is cancelled.

</td></tr><tr><td>

Reset condition

</td><td>

Conditions under which the active SLA is completed and a new SLA is established when the value of any field on the task record changes, changes to, or changes from a specific value in the record. For example, say the value of the **Location** field in the task record is 101 Broadway East, Seattle, WA. If you set the SLA reset condition to **\[Location\]\[changes from\]\[101 Broadway East, Seattle, WA\]**, any change in the value of the **Location** field resets the SLA of the task record.

</td></tr></tbody>
</table>**Parent Topic:**[DLP Incident Response Administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/data-loss-prevention/data-loss-prevention-administration.md)

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[Create a Data Loss Prevention Incident Response SLA definition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/data-loss-prevention/dlp-sla-definitions.md)