Download an application from the ServiceNow Store for the first time

reference australia Updated Sep 10, 2026 1 min read download-app-first-time.md

Downloading an application from the ServiceNow Store for the first time involves a number of easy steps. Some of the steps are performed on the ServiceNow Store and some in your instance.

The ServiceNow Store allows you to download core products and applications. A product contains one or more applications that are licensed as a group. For example, Security Incident Response is a product. The process involves these steps:

Role required: admin.

In the ServiceNow Store, you must ensure that you have entitlements (or licenses) to the application and its dependent applications.

Note: This process applies only to applications that are downloaded to production instances. If you're downloading applications to non-production or development instances, it's not necessary to get entitlements. Proceed to Activate a ServiceNow Store application.
Finally, you can activate the application and run it on your instance.

Note: Starting with previous versions of Rome and later releases, dependency plugins are automatically activated when you activate a core application. For example, when you activate the Vulnerability Response application, the Vulnerability Response Dependencies plugin is also activated. For more information, see Activate a ServiceNow Store application.

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---
title: Download an application from the ServiceNow Store for the first time
description: Downloading an application from the ServiceNow Store for the first time involves a number of easy steps. Some of the steps are performed on the ServiceNow Store and some in your instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/security-management/download-app-first-time.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Security Operations and the ServiceNow Store, Security Operations]
---

# Download an application from the ServiceNow Store for the first time

Downloading an application from the ServiceNow Store for the first time involves a number of easy steps. Some of the steps are performed on the ServiceNow Store and some in your instance.

Role required: admin.

- In the ServiceNow Store, you must ensure that you have entitlements \(or licenses\) to the application and its dependent applications.

**Note:** This process applies only to applications that are downloaded to production instances. If you're downloading applications to non-production or development instances, it's not necessary to get entitlements. Proceed to [Activate a ServiceNow Store application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/activate-entitled-store-app.md).

- Finally, you can activate the application and run it on your instance.

**Note:** Starting with previous versions of Rome and later releases, dependency plugins are automatically activated when you activate a core application. For example, when you activate the Vulnerability Response application, the Vulnerability Response Dependencies plugin is also activated. For more information, see [Activate a ServiceNow Store application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/activate-entitled-store-app.md).