Create a remediation task manually in the IT Remediation Workspace

Starting with v25.0.4 of Vulnerability Response, you can create remediation tasks manually from the Host vulnerable items, Application Vulnerable items, Container vulnerable items, and Configuration test results lists on the List page of IT Remediation Workspace.

Before you begin

Role required:

sn_vul.write_assigned or sn_vul.remediation_owner for host vulnerable items (VITs)
sn_vul.app_write_assigned, or sn_vul.app_security_champion for application vulnerable items (AVITs)
sn_vul_container.writer_assigned, or sn_vul_container.remediation_owner for container vulnerable items (CVITs)
sn_vulc.remediation_owner for configuration test results (CTRs)

Procedure

Navigate to Workspaces > IT Remediation Workspace > List.
On the List page, open the Active or All list in one of the following lists:
- Host Vulnerable Items
- Application Vulnerable Items
- Container Vulnerable Items
- Configuration Test Results
Select the check box of the records you want to update and then select the Selected items option in the Record selection field on the Create Remediation Task modal.
Select Create Remediation Task.
On the Create remediation task modal, fill in the following details.

Field	Description
Record selection	Selected items: Updates the selected records only.
Short description	Brief note about the remediation tasks.
Grouping criteria	Choices are:- Assignment group: Records with same assignment group are grouped into one remediation task. Assignment group and configuration item: Records with same assignment group and configuration item are grouped into one remediation task. Assignment group and vulnerability: Records with same assignment group and vulnerability are grouped into one remediation task. Assignment group and risk rating: Records with same assignment group and risk rating are grouped into one remediation task.
Managing records in other remediation tasks	Choices are:- Skip records for new remediation tasks: No action is taken on the records that are part of other remediation tasks. Move to new remediation tasks: Records that are part of other remediation tasks are transferred to new remediation tasks. Keep in both current and new remediation tasks: Records that are part of other remediation tasks are kept in both old and new remediation tasks.

6. Select **Create remediation task**.

Result

Remediation tasks are created based on the grouping criteria. An email notification is sent to the remediation owners in the assignment group, informing them that a remediation task has been created and assigned to their group. For examples on how remediation tasks are created based on the grouping criteria and record management criteria, see Examples for remediation task creation in the Vulnerability Manager Workspace and IT Remediation Workspace.

title	Create a remediation task manually in the IT Remediation Workspace
description	Starting with v25.0.4 of Vulnerability Response, you can create remediation tasks manually from the Host vulnerable items, Application Vulnerable items, Container vulnerable items, and Configuration test results lists on the List page of IT Remediation Workspace.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/security-management/it-remediation-workspace/itr-ws-create-remediation-task.html
release	australia
product	IT Remediation Workspace
classification	it-remediation-workspace
topic_type	task
last_updated	2026-09-10
reading_time_minutes	2
breadcrumb	UseIT Remediation WorkspaceVulnerability Response WorkspacesUnified Security Exposure ManagementSecurity Operations