Attach a Java Key Store certificate for MS Teams

task australia Updated Sep 10, 2026 1 min read attach-a-java-key-store-certificate-for-ms-teams.md
Raw file servicenow.com

Enable the JWT Bearer Grant token authentication by attaching a valid Java Key Store (JKS) certificate.

Before you begin

Login to your ServiceNow instance to perform the following procedure.

  • Valid Java Key Store certificate
  • Role required: admin

Procedure

  1. Navigate to System Definition > Certificates.

  2. Open the record Microsoft Teams Connector Certificate.

    Ensure to use the default record Microsoft Teams Connector Certificate only.

  3. Enter the password associated with the JKS file in Key store password.

  4. Select the attachments icon ([Omitted image "attachments-icon.png"] Alt text: Attachments icon) and attach the JKS certificate you had generated.

    For more information, see Configure OAuth application in Microsoft Azure.

  5. Click Validate Stores/Certificates.

  6. Click Update.

Parent Topic:Use certificate for authentication

Search documentation
Search document titles and file paths on the australia branch