Collaborate using conference call or chat in Security Incident Response

---
title: Collaborate using conference call or chat in Security Incident Response
description: You can collaborate with analysts and affected users to resolve or discuss about an incident in Security Incident Response application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/security-management/security-incident-response/collab-sir-call-chat.html
release: australia
product: Security Incident Response
classification: security-incident-response
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Working with Security Incident Records, Use, Security Incident Response Workspace, Security Incident Response, Enterprise security case management applications, Security Operations]
---

# Collaborate using conference call or chat in Security Incident Response

You can collaborate with analysts and affected users to resolve or discuss about an incident in Security Incident Response application.

-   **[Start a conference call in Security Incident Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/initiate-conf-call-sir.md)**  
Using conference call, security analysts can collaborate with other analysts and affected users in real-time. These calls facilitate the exchange of information to help resolve incidents.
-   **[Add participants to active Conference Call](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/add-members-conf-call-sir.md)**  
You can add participants to an active conference call if you have not added them before starting the conference call.
-   **[Start a Sidebar chat in Security Incident Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/initiate-chat-sidebar-sir.md)**  
Using Sidebar, security analysts can collaborate with others in real-time based on a Workspace task-based or interaction-based record. These Sidebar discussions facilitate the exchange of information and knowledge to help resolve issues faster and with higher-quality outcomes.

**Parent Topic:**[Working with Security Incident Records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/using-analyst-workspace.md)

**Related topics**  


[Security Incident Overview section]()

[Security Incident Details section]()

[SIR Workspace Orchestration]()

[Security Incident Response Tasks]()

[Security Incident Response Other Records]()

[Security Incident Response Post Incident Review]()

[Update information in security incident related records]()

[TISC integration within SIR Workspace]()

[Reports in Security Incident Response]()

[Viewing incident details with a relationship graph]()

[MITRE attack and defend technique graph]()

[View and filter the incident timeline]()

[Start a conference call in Security Incident Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/initiate-conf-call-sir.md)

[Start a Sidebar chat in Security Incident Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/initiate-chat-sidebar-sir.md)