Manage Conference Call users and groups

task australia Updated Sep 10, 2026 1 min read config-conference-call.md

The Admin can configure conference call settings to display a predefined list of users and groups to add to a call.

Before you begin

Role required: sn_si.admin

Procedure

Navigate to Workspaces > Security Incident Response Workspaces > Administration.
Select Conference Call, and then Call Configuration.
From the Call Configurations page, select Conference Call Config.

The configuration page displays to configure predefined list of users and groups.
On the Details form, fill the fields.

Field	Description
Name	Name of the conference call configuration.
Autofill Users	Option to auto-fill the configured users for a conference call. Selecting this option adds the configured users and groups to a conference call.Note: You can add or remove users/groups when initiating a call as well.
Show Affected Users	Option to display the affected users for adding to a call.
Show Assignment Group Users	Option to display the assignment group users for adding to a call.
Default Groups	Option to add default groups for adding to a call.
Default Users	Option to add default users for adding to a call.

5. Select **Save** to save the conference call configuration.

Parent Topic:Security Incident Response conference call integration

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---
title: Manage Conference Call users and groups
description: The Admin can configure conference call settings to display a predefined list of users and groups to add to a call.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/security-management/security-incident-response/config-conference-call.html
release: australia
product: Security Incident Response
classification: security-incident-response
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Security Incident Response conference call integration, Configure, Security Incident Response Workspace, Security Incident Response, Enterprise security case management applications, Security Operations]
---

# Manage Conference Call users and groups

The Admin can configure conference call settings to display a predefined list of users and groups to add to a call.

## Before you begin

Role required: sn\_si.admin

## Procedure

1.  Navigate to **Workspaces** &gt; **Security Incident Response Workspaces** &gt; **Administration**.

2.  Select **Conference Call**, and then **Call Configuration**.

3.  From the Call Configurations page, select **Conference Call Config**.

    The configuration page displays to configure predefined list of users and groups.

4.  On the Details form, fill the fields.

<table id="table_upf_nhd_zdc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Name of the conference call configuration.

</td></tr><tr><td>

Autofill Users

</td><td>

Option to auto-fill the configured users for a conference call. Selecting this option adds the configured users and groups to a conference call.**Note:** You can add or remove users/groups when initiating a call as well.

</td></tr><tr><td>

Show Affected Users

</td><td>

Option to display the affected users for adding to a call.

</td></tr><tr><td>

Show Assignment Group Users

</td><td>

Option to display the assignment group users for adding to a call.

</td></tr><tr><td>

Default Groups

</td><td>

Option to add default groups for adding to a call.

</td></tr><tr><td>

Default Users

</td><td>

Option to add default users for adding to a call.

</td></tr></tbody>
</table>5.  Select **Save** to save the conference call configuration.


**Parent Topic:**[Security Incident Response conference call integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/sir-conf-call-capability.md)