Configuring SIR Workspace · SN Doc Reader

This section describes the configurations needed to work with the Security Incident Response Workspace.

Configuring ServiceNow Otto for Security Incident Response (SIR)
The ServiceNow Otto for Security Incident Response (SIR) application is supported in the Security Incident Response Workspace and in the legacy Core UI (UI16). Use the guided setup in the AI Admin Hub console to configure ServiceNow Otto for Security Incident Response (SIR).
Set up view of SIR Records
This section describes how the related lists are grouped and presented on the SIR Related Records tab for easy navigation.
Configure SI design time investigation
Use this section to configure security incident design time investigation page to add multiple entry points and its associated records within the Security Incident Response Workspace.
SIR Workspace Related Records
This section consists of the related lists items that are grouped into sections such as associated observables and configuration items.
Define the new Risk Score Calculator Rules
Use the new Risk Score Calculator to define and calculate the risk score of security incidents based on the user-defined criteria, which provide a transparent intelligence scoring of security incidents. The risk score is auto-calculated for the security incident records.
Configure Shift Handover
Configure Shift Handover settings to provide complete shift information to the next shift analysts.
Security Incident Response conference call integration
The Security Incident Response Conference Call integration enables you to manage and initiate conference call and chat for analysts, managers and affected users.
Configure report templates in Security Incident Response
You can create report templates that can be used to generate an incident summary or an executive summary for analysis and sharing.
On-Call scheduling in Security Incident Response
Use On-Call Scheduling in Security Incident Response to view and manage shifts for your analysts.
Category management in Security Incident Response
Configure security incident categories and subcategories for granular classification of incidents, which helps you accurately route security incidents.
View and update Security Incident Response system properties
View and update the Security Incident Response system properties from the Security Incident Response Workspace administration panel to access and update the required properties.
Create quick filters for Security Incidents and Response Tasks lists
Create quick filters to create reusable, predefined filters that appear on the security incidents and response tasks list pages enabling security analysts to filter the list items without adding the filter conditions each time.
Timeline in Security Incident Response Workspace
The timeline provides a chronological view of events related to a security incident. Events appear as point events or range events. Administrators can configure which events appear on the timeline and what details are shown in event popovers.

Parent Topic:Security Incident Response Workspace

title	Configuring SIR Workspace
description	This section describes the configurations needed to work with the Security Incident Response Workspace.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/security-management/security-incident-response/configuring-security-incident-response-workspace.html
release	australia
product	Security Incident Response
classification	security-incident-response
topic_type	reference
last_updated	2026-09-10
reading_time_minutes	2
breadcrumb	Security Incident Response WorkspaceSecurity Incident ResponseEnterprise security case management applicationsSecurity Operations