Integrate MSIM Conference Calls with Zoom

---
title: Integrate MSIM Conference Calls with Zoom
description: The Conference Call Zoom integration enables you to manage and initiate a Zoom conference call directly from a major security incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/security-management/security-incident-response/integrate-msim-conf-calls-zoom.html
release: australia
product: Security Incident Response
classification: security-incident-response
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Major Security Incident Management Conference Call Integration, Integrate, Major Security Incident Management, Security Incident Response, Enterprise security case management applications, Security Operations]
---

# Integrate MSIM Conference Calls with Zoom

The Conference Call Zoom integration enables you to manage and initiate a Zoom conference call directly from a major security incident.

## Key Features

-   Start and end Zoom meetings directly from any task record such as a major security incident, or a change or even from the major incident workbench.
-   Manage Zoom meetings by adding or removing participants.
-   Track and report meeting details such as meeting duration and attendees for further analysis.

## Prerequisites

Verify you’ve installed the following Integration Hub plugins on your ServiceNow instance.

-   Notify plugin \(com.snc.notify\)
-   Zoom Spoke \(sn\_zoom\_spoke\)
-   Notify Zoom \(sn\_notify\_zoom\)
-   Notify UI Components for Configurable Workspaces

For more information, see [Request IntegrationHub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/request-ih-overview.md).

## Configuration

To configure the MSIM Conference Call Zoom integration using the Notify communication channel, see [Configure Notify Zoom connector in Notify](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/configure-notify-zoom-connector.md).

-   **[Use the MSIM Conference Call Zoom integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/using-conf-call-zoom-integration.md)**  
The following steps give you a walkthrough of how you can manage and initiate a Zoom conference call directly from a major security incident.

**Parent Topic:**[Major Security Incident Management Conference Call Integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/integrate-msim-conference-calls.md)

**Related topics**  


[Start a conference call]()

[Add participants to a conference call]()

[Mute participants in a conference call]()

[View conference call details]()

[Integrate MSIM Conference Calls with Microsoft Teams]()

[Integrate MSIM Conference Calls with Cisco Webex]()