Major Security Incident Management

---
title: Major Security Incident Management
description: The ServiceNow Major Security Incident Management application tracks the progress of Major Security Incident \(MSI\) from discovery to analysis, propose, promote, and link security incidents, and closure.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/security-management/security-incident-response/major-security-incident-management-landing-page.html
release: australia
product: Security Incident Response
classification: security-incident-response
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Security Incident Response, Enterprise security case management applications, Security Operations]
---

# Major Security Incident Management

The ServiceNow® Major Security Incident Management application tracks the progress of Major Security Incident \(MSI\) from discovery to analysis, propose, promote, and link security incidents, and closure.

Major Security Incident Management

<table id="table_sxm_bbz_xtb" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text: Learn about how analysts, administrators, and managers use Major Security Incident Management \(MSIM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/exploring-major-security-incident-management.md)

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[Configure \[Omitted image "bus-optimize-manage.svg"\] Alt text: Plan and configure your implementation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/configuring-major-security-incident-management.md)

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[Integrate \[Omitted image "bus-sdlc.svg"\] Alt text: Extend MSIM capabilities by integrating with other Microsoft applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/integrate-with-other-applications.md)

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[Administer \[Omitted image "bus-integration-and-apis.svg"\] Alt text: Administration tasks on how to tag incident records and configure labels](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/configuring-msi-administration-settings.md)

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[Use \[Omitted image "bus-learn.svg"\] Alt text: Propose, promote, link, and reject major security incident records through the workspace management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/promoting-sir-to-msim.md)

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[Status Reports \[Omitted image "bus-infographic.svg"\] Alt text: Monitor incident related tasks and improve processes through metrics, trend charts, and reports](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/manage-status-reports-for-major-security-incident-management.md)

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[Additional Capabilities \[Omitted image "bus-case.svg"\] Alt text: Configure information to roll up records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/roll-up-framework-for-major-security-incident-management.md)

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</table>## Request apps on Store

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

## Request a Security Operations app on Store

If you are a new Security Operations customer on Rome or later, visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view the available apps and information on how to submit requests to the store.

## Troubleshoot and get help

-   [Major Security Incident Management forum on the ServiceNow Community.](https://community.servicenow.com/community?id=community_article&sys_id=2a8cc3c61b268550be4955fa234bcb00)
-   [Security Operations Resource Library](https://www.servicenow.com/community/secops-articles/security-operations-resource-library/ta-p/3120885)
-   [Security Operations community](https://www.servicenow.com/community/secops/ct-p/security-operations)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)