Managing security incidents and inbound requests

---
title: Managing security incidents and inbound requests
description: After a security incident has been created, there are numerous types of information that can be added and viewed as your analysis of the issue progresses toward resolution.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/security-management/security-incident-response/manage-si-details.html
release: australia
product: Security Incident Response
classification: security-incident-response
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Security Incident Response, Enterprise security case management applications, Security Operations]
---

# Managing security incidents and inbound requests

After a security incident has been created, there are numerous types of information that can be added and viewed as your analysis of the issue progresses toward resolution.

**Important:** The latest features in Security Incident Response are exclusively available in the Security Incident Response Workspace. Install or upgrade to the latest Security Incident Response \[com.snc.security\_incident\] or Security Incident Response Workspace \[com.snc.security\_incident.workspace\] version from the ServiceNow Store to access features such as Shift-Handover, Risk Score Calculator, etc.

This section describes the following:

-   [Create an inbound request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/t_CreateSecurityIncidentRequest.md)
-   [Manage observables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/sec-inc-observables.md)
-   [Manage lookups and scans](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/c_Scans.md)
-   [Calculate the severity of a security incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/calculate-si-severity.md)
-   [Manage post incident activities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/c_PostIncidentReview.md)
-   [Close security incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/t_ClosingSecIncidents.md)