Request generative AI skills

---
title: Request generative AI skills
description: Request a security incident summary or closure notes from the ServiceNow Otto panel.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/security-management/security-incident-response/request-genai-from-now-assist-panel-now-assist-sec-incident.html
release: australia
product: Security Incident Response
classification: security-incident-response
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [Now Assist Security Operations]
breadcrumb: [Use generative AI skills, Use, Security Incident Response Workspace, Security Incident Response, Enterprise security case management applications, Security Operations]
---

# Request generative AI skills

Request a security incident summary or closure notes from the ServiceNow Otto panel.

## Before you begin

See [ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-overview.md) for how to activate the panel.

Roles required: si\_analyst, si\_manager, or sn\_si.basic

## Procedure

1.  Log in to an instance where the ServiceNow Otto for Security Incident Response \(SIR\) application is installed.

2.  In the legacy Core UI, navigate to **All** > **Security Incident** > **Incidents** and open a security incident that is assigned to you.

3.  Alternatively, navigate to **All** > **Security Incident** > **Security Incident Response Workspace** and open a security incident that is assigned to you.

4.  Select the ServiceNow Otto icon \(\[Omitted image "icon-ai-sparkle.png"\] Alt text: AI Sparkle icon.\) icon.

<table id="choicetable_wp5_pvr_1cc"><thead><tr><th align="left" id="d313815e133">

Option

</th><th align="left" id="d313815e136">

Description

</th></tr></thead><tbody><tr><td id="d313815e142">

**Generate resolution notes**

</td><td>

In the panel, select **Generate resolution notes**.

 The closure notes generated in the panel are identical to those generated when you close a security incident from a record.

 Closure notes for security incidents are created based on any actions taken for remediation and containment, and other relevant details related to their closure.

 **Note:** You might want to review the generated text and make sure it's accurate before you close the security incident. Edit the notes or delete them to provide your own.

 See [Generate closure notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/generate-closure-notes-si-now-assist-sec-incident.md) for more information.

</td></tr><tr><td id="d313815e176">

**Summarize a security incident**

</td><td>

In the panel, select **Summarize a record**.

 The summary generated in the panel is identical to the one that you generate from a security incident record.

 Summaries generated by AI might miss key details. You might prefer to review the summary for accuracy and completeness before you proceed.

 See [Summarize a security incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/summarize-security-incident-now-assist-sec-incident.md) for more information.

</td></tr><tr><td id="d313815e207">

**Generate correlation insights**

</td><td>

In the panel, select **Generate correlation insights**.

 Correlation insights from the panel to help you connect past events to the security incident you're working on.

 See [Exploring correlation insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/generating-insights-for-now-assist-for-security.md) and [Generate correlation insights in the ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/generate-correlation-insights-now-assist-for-security.md) for more information.

</td></tr></tbody>
</table>
**Parent Topic:**[Using ServiceNow Otto for Security Incident Response \(SIR\) generative AI skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/using-now-assist-for-security.md)