View conference call details

task australia Updated Sep 10, 2026 2 min read view-conference-call-details.md

Conference calls are listed as system activities in the Activity section of the major security incident and also listed in the Conference calls related list. You can view details like Conference bridge name, organizer name, date, time, duration of the call, active and inactive participants.

Before you begin

Role required: sn_msi.workspace_manager

Procedure

Navigate to Workspaces > Major Security Incident Management.
From the Major Security Incident list, select the major security incident that you're trying to resolve on the conference call.
Select the [Omitted image "msim-conf-call-icon.png"] Alt text: Conference call icon on the right-context menu to view the details of the conference calls.

This includes details like conference bridge name, organizer name, date, time, duration of the call, active and inactive participants.
You can use the search option to look for a particular conference call.

There can be several calls for the same major security incident.
To add participants to a conference call, select [Omitted image "msim-options.png"] Alt text: Meeting options next to the active call conference call and select the Add Participants option.
You can also add participants by using the Copy invite option and sharing the link with the required participants.
To join a conference call, navigate to the Active section and select the Join call option of the required conference call.
To end a conference call, select [Omitted image "msim-options.png"] Alt text: Meeting options next to the active conference call and select the End call option.
To restart a conference call, navigate to the Completed section and select the Reinitiate option of the required conference call.

Parent Topic:Major Security Incident Management Conference Call Integration

Related topics

Start a conference call

Add participants to a conference call

Mute participants in a conference call

Integrate MSIM Conference Calls with Microsoft Teams

Integrate MSIM Conference Calls with Zoom

Integrate MSIM Conference Calls with Cisco Webex

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---
title: View conference call details
description: Conference calls are listed as system activities in the Activity section of the major security incident and also listed in the Conference calls related list. You can view details like Conference bridge name, organizer name, date, time, duration of the call, active and inactive participants.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/security-management/security-incident-response/view-conference-call-details.html
release: australia
product: Security Incident Response
classification: security-incident-response
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Major Security Incident Management Conference Call Integration, Integrate, Major Security Incident Management, Security Incident Response, Enterprise security case management applications, Security Operations]
---

# View conference call details

## Before you begin

Role required: sn\_msi.workspace\_manager

## Procedure

1. Navigate to **Workspaces** &gt; **Major Security Incident Management**.

2. From the Major Security Incident list, select the major security incident that you're trying to resolve on the conference call.

3. Select the \[Omitted image "msim-conf-call-icon.png"\] Alt text: Conference call icon on the right-context menu to view the details of the conference calls.

This includes details like conference bridge name, organizer name, date, time, duration of the call, active and inactive participants.

4. You can use the search option to look for a particular conference call.

There can be several calls for the same major security incident.

5. To add participants to a conference call, select \[Omitted image "msim-options.png"\] Alt text: Meeting options next to the active call conference call and select the **Add Participants** option.

6. You can also add participants by using the **Copy invite** option and sharing the link with the required participants.

7. To join a conference call, navigate to the Active section and select the **Join call** option of the required conference call.

8. To end a conference call, select \[Omitted image "msim-options.png"\] Alt text: Meeting options next to the active conference call and select the **End call** option.

9. To restart a conference call, navigate to the Completed section and select the **Reinitiate** option of the required conference call.

**Parent Topic:**[Major Security Incident Management Conference Call Integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/integrate-msim-conference-calls.md)

**Related topics**

[Start a conference call]()

[Add participants to a conference call]()

[Mute participants in a conference call]()

[Integrate MSIM Conference Calls with Microsoft Teams]()

[Integrate MSIM Conference Calls with Zoom]()

[Integrate MSIM Conference Calls with Cisco Webex]()