View security incident to customer service case mapping

---
title: View security incident to customer service case mapping
description: Security Incident Response ships with a default field mapping that maps a security incident to a Customer Service case. You can view the security incident to CS case default map.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/security-management/security-incident-response/view-cs-field-mapping.html
release: australia
product: Security Incident Response
classification: security-incident-response
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [View information in a security incident, Managing security incidents and inbound requests, Security Incident Response, Enterprise security case management applications, Security Operations]
---

# View security incident to customer service case mapping

Security Incident Response ships with a default field mapping that maps a security incident to a Customer Service case. You can view the security incident to CS case default map.

## Before you begin

Role required: sn\_sec\_cmn.read

## Procedure

1.  Navigate to **All** > **Security Operations** > **Utilities** > **Field Mapping**.

2.  Select **Security Incident to CSM Case Field Mapping** to view the default map.

3.  You can edit the mapping, as needed.

4.  When you have completed your changes, select **Update**.