Create a Vulnerability Response severity map

task australia Updated Sep 10, 2026 1 min read create-severity-map.md
Raw file servicenow.com

Vulnerability Response severity mapping transforms third-party source severity fields to recognizable fields in Vulnerability Response.

Before you begin

Role required: sn_vul.vulnerability_admin or sn_vul.admin (deprecated)

About this task

Vulnerability Response ships with National Vulnerability Database (NVD) to normalized ServiceNow severity mapping. ServiceNow third-party integrations such as the Qualys Vulnerability Integration provide severity mappings upon installation. These maps can be adjusted by changing the fields in existing maps.

Creating or editing a severity map is intended only for customized or non-standard third-party mappings in your environment.

Procedure

  1. Navigate to All > Vulnerability Response > Administration > Normalized Severity Mapping.

  2. Click New.

  3. Fill in the fields on the form, as appropriate.

Field

Description

Source

The name of the source for the severity mapping.

Source value

The source severity value.

Target value

The target severity value. Choices are: - 1- Critical

  • 2 - High
  • 3 - Medium
  • 4 - Low
  • 5 - None

Integration type

Integration type choices are:- Vulnerability Response

  • Application Vulnerability Response
  • National Vulnerability Response
  • Container Vulnerability Response
4. Repeat Step 3 for each source severity level.
  1. Select Save.

Parent Topic:Advanced Vulnerability Response configuration tasks

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