Request assignment group recommendations for a vulnerable item

task australia Updated Sep 10, 2026 1 min read ml-assignment-rec-for-vi.md

Request Vulnerability Assignment Recommendations so that you can view assignment group recommendations. You can request recommendations if a matching assignment group is not available or is incorrect for a vulnerable item (VI).

Before you begin

Role required: sn_vul.remediation_owner

Procedure

Navigate to All > Vulnerability Response > Vulnerable Items and open a VI.

The item must be in the Open, Deferred, Under investigation, or Awaiting implementation state.
Click the recommend icon ([Omitted image "Recommend_icon.png"] Alt text: Recommend icon.) next to the Assignment group field for assignment suggestions for that VI.
From the Assignment Group Recommendations dialog box, select a recommendation that is based on the confidence score.

The confidence score predicts how relevant the match is for the VI. For more information, see Machine Learning solutions for Vulnerability Response.
Click Assign.

Result

The selected group appears in the Assignment group field and the Assignment type changes to Recommendation.

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---
title: Request assignment group recommendations for a vulnerable item
description: Request Vulnerability Assignment Recommendations so that you can view assignment group recommendations. You can request recommendations if a matching assignment group is not available or is incorrect for a vulnerable item \(VI\).
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/security-management/vulnerability-response/ml-assignment-rec-for-vi.html
release: australia
product: Vulnerability Response
classification: vulnerability-response
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Viewing assignment recommendations, Vulnerability Response remediation overview, Vulnerability Response, Unified Security Exposure Management, Security Operations]
---

# Request assignment group recommendations for a vulnerable item

## Before you begin

Role required: sn\_vul.remediation\_owner

## Procedure

1. Navigate to **All** &gt; **Vulnerability Response** &gt; **Vulnerable Items** and open a VI.

The item must be in the Open, Deferred, Under investigation, or Awaiting implementation state.

2. Click the recommend icon \(\[Omitted image "Recommend\_icon.png"\] Alt text: Recommend icon.\) next to the **Assignment group** field for assignment suggestions for that VI.

3. From the Assignment Group Recommendations dialog box, select a recommendation that is based on the confidence score.

The confidence score predicts how relevant the match is for the VI. For more information, see [Machine Learning solutions for Vulnerability Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/vulnerability-response/ml_vr.md).

4. Click **Assign**.

## Result

The selected group appears in the **Assignment group** field and the Assignment type changes to Recommendation.