View Vulnerability Response SLAs for remediation tasks

---
title: View Vulnerability Response SLAs for remediation tasks
description: To ensure that vulnerable items are processed correctly, you can define a Service Level Agreement \(SLA\) for Vulnerability Response remediation tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/security-management/vulnerability-response/t\_CreateVulnSLA.html
release: australia
product: Vulnerability Response
classification: vulnerability-response
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Additional Vulnerability Response setup and configuration tasks, Vulnerability Response implementation, Vulnerability Response, Unified Security Exposure Management, Security Operations]
---

# View Vulnerability Response SLAs for remediation tasks

To ensure that vulnerable items are processed correctly, you can define a Service Level Agreement \(SLA\) for Vulnerability Response remediation tasks.

## Before you begin

Role required: sn\_vul.vulnerability\_admin or sn\_vul.admin \(deprecated\)

Persona and granular roles are available to help you manage what users and groups can see and do in the Vulnerability Response application. For an initial assignment of the persona roles in Setup Assistant, see [Assign the Vulnerability Response persona roles using Setup Assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/vulnerability-response/vr-assign-personas_SA.md). For more information about managing granular roles, see [Manage persona and granular roles for Vulnerability Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/vulnerability-response/vr_manage_granular-roles.md).

## About this task

The SLA definitions in this list are a subset of the platform SLA list, specific to Vulnerability Response.

For detailed instructions, see [Create an SLA definition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/t_CreateAnSLADefinition.md).

If you are tracking the time it takes to remediate VIs, you might prefer to use [Vulnerability Response remediation target rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/vulnerability-response/time-to-remediate-rules.md). Remediation target rules define the expected time frames for remediating vulnerable items \(VI\) specifically within the context of Vulnerability Response, whereas SLAs might provide a time frame for remediating the vulnerability itself.

## Procedure

1.  Navigate to **All** > **Vulnerability Response** > **Administration** > **SLA Definitions**.

2.  Click on a definition.

    **Task SLAs** are shown in the related lists of **Remediation Tasks**.