Configure Service Exchange ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\)

---
title: Configure Service Exchange ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\)
description: Configure the ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\) application so that enterprise providers can use the Service Exchange Mapping Assist feature in the Core UI.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/service-exchange/now-assist-tmt-configuring-servicebridge.html
release: australia
product: Service Exchange
classification: service-exchange
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure for providers, Service Exchange for Providers, Service Exchange]
---

# Configure Service Exchange ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\)

Configure the ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\) application so that enterprise providers can use the Service Exchange Mapping Assist feature in the Core UI.

## Before you begin

Role required: admin

## Procedure

1.  Install the ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\) plugin \(sn\_tmt\_gen\_ai\).

    For information about the installation process, see [Install AI plugins in AI Admin Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-now-assist-feature-plugins.md).

2.  Navigate to **All** > **AI Admin Hub** > **Features** and access the **Features** tab of the console.

    If you’re already in the AI Admin Hub console, you can select the **AI Skills** tab on the screen.

3.  Select **Customer** and select **TMT** in the Select product drop down list.

4.  On the Service Exchange feature card, select **View details**.

5.  In the All available Service Exchange skills section, select **Turn on**.

    Your skill is configured and activated. Agents can now automatically generate transform mapping between the provider and consumer fields.