Configure agentic workflows for Service Exchange

---
title: Configure agentic workflows for Service Exchange
description: Duplicate and activate the Service Exchange agentic workflows, and complete any additional setup a specific workflow requires.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/service-exchange/se-config-sn-otto-agentic-workflows.html
release: australia
product: Service Exchange
classification: service-exchange
topic_type: concept
last_updated: "2026-10-06"
reading_time_minutes: 1
breadcrumb: [Configure ServiceNow Otto for Service Exchange, Configure for providers, Service Exchange for Providers, Service Exchange]
---

# Configure agentic workflows for Service Exchange

Duplicate and activate the Service Exchange agentic workflows, and complete any additional setup a specific workflow requires.

Agentic workflows included with the base system are read-only. Before you use one, duplicate it and activate it, along with any AI agents and triggers it depends on. See [Duplicate an agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/clone-aia-usecase.md) and [Activate an agentic workflow template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/activate-aia-use-case.md).