Install ServiceNow Otto for TMT

---
title: Install ServiceNow Otto for TMT
description: Install the ServiceNow Otto for TMT sn\_tmt\_gen\_ai plugin to configure and use agentic workflows and skills in Service Exchange.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/service-exchange/se-instal-sn-otto.html
release: australia
product: Service Exchange
classification: service-exchange
topic_type: task
last_updated: "2026-10-06"
reading_time_minutes: 1
breadcrumb: [Configure ServiceNow Otto for Service Exchange, Configure for providers, Service Exchange for Providers, Service Exchange]
---

# Install ServiceNow Otto for TMT

Install the ServiceNow Otto® for TMT sn\_tmt\_gen\_ai plugin to configure and use agentic workflows and skills in Service Exchange.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **Admin** > **AI Admin Hub** > **Settings**.

2.  On the **Settings** page, select **Plugins**.

3.  Select **Get plugins** on the card for the ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\) plugin.

4.  In the confirmation window, select **Install Plugin** to open the ServiceNow Store page for the plugin in a new browser tab.

5.  Install the plugin from the ServiceNow Store page.

6.  Return to the admin console.

7.  In the dialog box, select **Refresh**.

8.  Either close the dialog box to review all of your plugins, or select **View all <Plugin> Assists and Skills** to review the features of your new plugin.