Assign roles to groups for Service Exchange

---
title: Assign roles to groups for Service Exchange
description: Assign roles to control the actions that are available for each user. In ServiceNow, you assign roles by group rather than by individual user. When the job descriptions of users change, their roles are automatically updated.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/service-exchange/service-bridge-v2-assign-roles.html
release: australia
product: Service Exchange
classification: service-exchange
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Personas for providers, Configure for providers, Service Exchange for Providers, Service Exchange]
---

# Assign roles to groups for Service Exchange

Assign roles to control the actions that are available for each user. In ServiceNow, you assign roles by group rather than by individual user. When the job descriptions of users change, their roles are automatically updated.

## Before you begin

Role required: admin

## About this task

A user role is a preconfigured role in the application consisting of multiple granular roles. The user roles are designed to correspond to the common job titles for managers, analysts, and service owners in an IT organization. For more details, see [Personas for providers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/service-exchange/service-bridge-v2-personas.md).

## Procedure

1.  Navigate to **All** > **User Administration** > **Groups**.

2.  Select the group that you want to assign the role to.

3.  In the Roles related list, select **Edit**.

4.  Add the roles to the group.

5.  Select **Save**.