Enable magic links

task australia Updated Sep 10, 2026 1 min read service-bridge-v2-magic-links.md

Configure magic links to enable consumer users to access provider instance resources directly without manual authentication. Magic links streamline cross-instance navigation by automatically handling login credentials.

Before you begin

Role required: sn_sb.admin

Procedure

Navigate to All > Service Exchange Provider > Consumers.
Open the appropriate Consumer Connection form.
Under the Related Links, select the Settings tab and open the record displayed.
In the Magic link tab, perform the following steps:

Field	Description
Enable magic links	Option to enable magic links functionality. When enabled, the magic link routes consumer user (remote user) to provider instance for completion of tasks.
Single user mode	Option to enable the consumer user to be authenticated as a specific user when accessing the provider instance.
Redirect timeout	Option to specify the number of seconds taken to redirect consumer user to provider instance. The default value is 5, and the maximum limit is 30.Note: The redirect timeout can be set only in the consumer instance; it is read-only field on the provider instance. If Redirect timeout value is 0 or empty, consumer user is automatically redirected to the provider instance without any loader UI.

5. Select **Update**.

Parent Topic:Using Service Exchange for providers

71 lines · 2.3 KB Wrap lines

---
title: Enable magic links
description: Configure magic links to enable consumer users to access provider instance resources directly without manual authentication. Magic links streamline cross-instance navigation by automatically handling login credentials.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/service-exchange/service-bridge-v2-magic-links.html
release: australia
product: Service Exchange
classification: service-exchange
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use for providers, Service Exchange for Providers, Service Exchange]
---

# Enable magic links

Configure magic links to enable consumer users to access provider instance resources directly without manual authentication. Magic links streamline cross-instance navigation by automatically handling login credentials.

## Before you begin

Role required: sn\_sb.admin

## Procedure

1.  Navigate to **All** &gt; **Service Exchange Provider** &gt; **Consumers**.

2.  Open the appropriate Consumer Connection form.

3.  Under the Related Links, select the **Settings** tab and open the record displayed.

4.  In the **Magic link** tab, perform the following steps:

<table id="table_eff_bfp_rfc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Enable magic links

</td><td>

Option to enable magic links functionality. When enabled, the magic link routes consumer user \(remote user\) to provider instance for completion of tasks.

</td></tr><tr><td>

Single user mode

</td><td>

Option to enable the consumer user to be authenticated as a specific user when accessing the provider instance.

</td></tr><tr><td>

Redirect timeout

</td><td>

Option to specify the number of seconds taken to redirect consumer user to provider instance. The default value is 5, and the maximum limit is 30.**Note:** The redirect timeout can be set only in the consumer instance; it is read-only field on the provider instance. If Redirect timeout value is 0 or empty, consumer user is automatically redirected to the provider instance without any loader UI.

</td></tr></tbody>
</table>5.  Select **Update**.


**Parent Topic:**[Using Service Exchange for providers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/service-exchange/service-bridge-v2-administer.md)