Closed and completed requests

---
title: Closed and completed requests
description: When the Request lifecycle option is set to request-driven, the assigned agent can complete and close the request once all the tasks in the request are complete.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/service-management-for-the-enterprise/c\_ClosedAndCompletedRequests.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Close a request, Request Management in a Service Management application, Service Management]
---

# Closed and completed requests

When the **Request lifecycle** option is set to **request-driven**, the assigned agent can complete and close the request once all the tasks in the request are complete.

A **Close Complete** button is visible to the agent assigned to the request. The agent enters work notes before clicking **Close Complete**. When the button is clicked, the open task is automatically completed \(if applicable\) and the request transitions to the **Complete** state.

**Note:** To view all closed tasks, navigate to **All** > **Field Service** > **All Work Orders** and enter **Close Complete** in the **State** field.

**Parent Topic:**[Close a request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/service-management-for-the-enterprise/t_CloseARequest.md)