Planned Maintenance Family

If you make and save changes to an existing maintenance schedule, any previously associated records are updated accordingly.

Planned Maintenance allows you to create, maintain, and schedule maintenance for equipment that requires regular maintenance.

The Planned Maintenance application is not a Service Management application, but it works with Service Management applications to help organizations manage regular preventive maintenance of assets.

Domain separation is supported in Planned Maintenance. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

You configure Planned Maintenance properties at Planned Maintenance Properties .

The SM Planned Maintenance core plugin also includes demo data.

You can define maintenance plans using model-based, meter-based, or duration-based selection criteria.

The SM Planned Maintenance plugin is available as a separate subscription.

You can configure a maintenance plan with filtering criteria. For example, you can apply a maintenance plan to all records containing computers that start with "apple".

The instance adds templates to a maintenance schedule so the appropriate requests and tasks, such as work orders and facilities requests, can be auto-generated when a maintenance schedule runs.

When creating a maintenance plan, options on the form help to determine how and when maintenance should be performed.

After creating a maintenance plan, define specific criteria for determining when the plan should be executed.

Maintenance schedules are typically run using the scheduled job named Planned Maintenance Nightly Run. However, you may want to run the schedule immediately or change the date when a schedule runs.

Maintenance schedules are executed whenever the meter, duration, script, or condition criteria is met. You can also use the Schedule ad-hoc feature to run a maintenance schedule manually.

You can view all maintenance performed on a particular CI, the next scheduled maintenance, and the last time maintenance was performed.