ServiceNow Voice

---
title: ServiceNow Voice
description: Integrate a third-party phone system with your ServiceNow Voice instance to drive the efficiency of your call center without having to navigate through multiple systems while attending a call. Help managers analyze the calls and view call metrics at one place.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/cloud-call-center-overview.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage people and work capabilities, Extend ServiceNow AI Platform capabilities]
---

# ServiceNow Voice

Integrate a third-party phone system with your ServiceNow® Voice instance to drive the efficiency of your call center without having to navigate through multiple systems while attending a call. Help managers analyze the calls and view call metrics at one place.

## ServiceNow Voice in action

Here's an overview on how ServiceNow Voice is integrated with Amazon Connect.

<table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

[Explore \[Omitted image "bus-explore.svg"\] Alt text: Learn about how customers, agents, and managers use ServiceNow Voice.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/ccc-explore.md)

</td><td>

[Set up \[Omitted image "bus-optimize-manage.svg"\] Alt text: Set up ServiceNow Voice.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/ccc-setup.md)

</td><td>

[Integrate\[Omitted image "bus-integration-and-apis.svg"\] Alt text: Extend ServiceNow Voice capabilities by integrating with other applications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/integrate-ccc-other-apps.md)

</td></tr><tr><td>

[Use \[Omitted image "bus-agent-workspace-1.svg"\] Alt text:Receive inbound calls, place outbound calls, and monitor calls.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/use-ccc.md)

</td><td>

[Reference \[Omitted image "bus-learn.svg"\] Alt text: Get details about components such as roles, contact flows, and operation handlers.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/ccc-reference.md)

</td><td>

 

</td></tr></tbody>
</table>## Additional resources

[Voice API on the ServiceNow® Developer Site](https://developer.servicenow.com/dev.do#!/reference/api/sandiego/rest/cti-api)