Products that use and benefit from CSDM guidelines

---
title: Products that use and benefit from CSDM guidelines
description: Following the CSDM guidelines generates significant benefits in impact analysis, risk analysis, and business continuity.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/common-service-data-model-csdm/csdm-used-by-products.html
release: australia
product: Common Service Data Model \(CSDM\)
classification: common-service-data-model-csdm
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Explore, CSDM, Configuration Management, Extend ServiceNow AI Platform capabilities]
---

# Products that use and benefit from CSDM guidelines

Following the CSDM guidelines generates significant benefits in impact analysis, risk analysis, and business continuity.

## Importance of CSDM to the ServiceNow AI Platform

<table id="table_q1l_2vs_rfc"><thead><tr><th>

Product family

</th><th>

Benefits of a mature CMDB that follows the CSDM guidelines

</th><th>

Key metrics

</th></tr></thead><tbody><tr><td>

ITSM

</td><td>

-   Change management
-   True service-level reporting
-   Remove semantic disparity

</td><td>

-   Reduced tickets
-   Reduced MTTR

</td></tr><tr><td>

ITOM

</td><td>

-   Visibility across environments
-   System health and availability
-   Map issues to business processes for prioritization

</td><td>

-   Avoided service outages
-   Reduced MTTR

</td></tr><tr><td>

ITAM

</td><td>

-   Accurate license positions
-   Visibility across operational and financial data

</td><td>

-   Reduced software license fines
-   Reduced failed audits

</td></tr><tr><td>

Strategic Portfolio Management \(SPM\)

</td><td>

-   Map resources to business processes
-   Services based on business context
-   Planning scope and impact of investment / divestment

</td><td>

Reduced business risk and outages from outdated technologies

</td></tr><tr><td>

SecOps

</td><td>

-   Prioritization of vulnerabilities based on business criticality
-   Faster incident isolation and response
-   End-to-end risk visibility

</td><td>

Reduced time to remediate priority 1 vulnerabilities

</td></tr><tr><td>

DevOps

</td><td>

-   Automated DevOps change management
-   Link between configuration changes and impacted CIs

</td><td>

Automated change

</td></tr><tr><td>

CSM

</td><td>

-   Visibility across customer environment
-   Accurate response to incidents

</td><td>

Customer satisfaction

</td></tr><tr><td>

IRM \(GRC\)

</td><td>

-   Ensures quality data used for audit
-   Healthy, trusted data is critical for audit scoping and activities

</td><td>

-   Accurately identify audited entities
-   Reduced audit effort and time

</td></tr></tbody>
</table>## Benefits of the CSDM guidelines

<table id="table_iqz_fp4_swb"><thead><tr><th>

Benefit

</th><th>

Value and associated features

</th></tr></thead><tbody><tr><td>

Rationalization — Determine how well an enterprise application is performing

</td><td>

Identify insights from operational activities related to services \(visualize aggregated information across all your services and supporting operations\). Application Portfolio Management \(APM\) and IT Business Management \(ITBM\)

</td></tr><tr><td>

Outage reduction — Identify affected business services quickly

</td><td>

Prioritize critical events based on service-related information. IT Service Management \(ITSM\) and Event Management

</td></tr><tr><td>

Reporting — Consistent and reliable information about your services and digital products

</td><td>

Understand services, their makeups, and their accountabilities. IT Service Management \(ITSM\)

</td></tr><tr><td>

Alignment — Align business processes to reduce risk and assure conformance

</td><td>

Understand Service Health \(availability, CSAT, Performance, Vulnerabilities, IPC stats\)Governance, Risk, and Compliance \(GRC\)

</td></tr></tbody>
</table>**Parent Topic:**[Exploring the CSDM model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/common-service-data-model-csdm/csdm-content-frame-exploring.md)