CI Class Manager · SN Doc Reader

Use the CI Class Manager to centrally view, create, or edit basic class definitions, class settings for Identification and Reconciliation Engine (IRE), CMDB Health, and manage some Service Mapping definitions.

Note: CI Class Manager doesn't support working with non-CMDB tables. For more details, see IRE support for non-CMDB tables.

To access the CI Class Manager, navigate to All > Configuration > CI Class Manager. In general, the sn_cmdb_admin role has full access to all sections of the CI Class Manager and the sn_cmdb_editor user role has read access only.

Class basics

Create a class
View class basic information
View and edit class definitions and metadata
Add a suggested relationship
Show all CIs for a class
Create or modify Dependency Views map icons
Delete CIs
Update the list of classes in the Principal Class filter

CMDB Health

Create a compliance audit
Create a certification template
Create a CMDB Health orphan rule
Create a CMDB Health staleness rule
Set a CI field to be recommended
Set a CI attribute to be mandatory
Create health inclusion rule

IRE

Identification:
- Create a CI identification rule
- Create an identification inclusion rule
Reconciliation:
- Create a CI reconciliation rule
- Create a data refresh rule
Dependencies:
- Create a dependent relationship rule for a CMDB class (hosting and containment)

Service Mapping

Entry point types for Service Mapping
CI types for Service Mapping and Discovery

title	CI Class Manager
description	Use the CI Class Manager to centrally view, create, or edit basic class definitions, class settings for Identification and Reconciliation Engine \(IRE\), CMDB Health, and manage some Service Mapping definitions.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/servicenow-platform/configuration-management-database-cmdb/ci-class-manager-landing-page.html
release	australia
product	Configuration Management Database \(CMDB\)
classification	configuration-management-database-cmdb
topic_type	reference
last_updated	2026-09-10
reading_time_minutes	4
breadcrumb	Configuration Management Database \(CMDB\)Configuration ManagementExtend ServiceNow AI Platform capabilities