Supported business outcomes

---
title: Supported business outcomes
description: CMDB success advisor helps improve CMDB data quality by aligning data quality efforts with specific business outcomes. Identify the areas most relevant to your organization and start with the outcomes to achieve.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/configuration-management-database-cmdb/cmdb-sa-outcomes.html
release: australia
product: Configuration Management Database \(CMDB\)
classification: configuration-management-database-cmdb
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Supported business outcomes, CMDB success advisor outcomes, Data Foundations HAM SAM outcomes, choosing a CMDB success advisor outcome]
breadcrumb: [CMDB success advisor, Configuration Management Database \(CMDB\), Configuration Management, Extend ServiceNow AI Platform capabilities]
---

# Supported business outcomes

CMDB success advisor helps improve CMDB data quality by aligning data quality efforts with specific business outcomes. Identify the areas most relevant to your organization and start with the outcomes to achieve.

## CMDB success advisor outcome coverage

**Important:** Each supported business outcome maps to a dedicated product with its own scope, dashboard, data quality monitoring, and guided remediation.

<table id="table_onm_4rr_pjc" class="nav-card presentation"><tbody><tr><td>

[Data Foundations\[Omitted image "bus-compliance.svg"\] Alt text:Manage principal classes and filter CI fields on task records to reduce data entry errors.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/configuration-management-database-cmdb/cmdb-sa-df.md)

</td></tr><tr><td>

Hardware Asset Management \(HAM\)\[Omitted image "bus-asset.svg"\] Alt text:Identify missing hardware asset data and improve normalization rates.

</td></tr><tr><td>

Software Asset Management \(SAM\)\[Omitted image "bus-contract.svg"\] Alt text:Identify software install data quality issues and improve licensing compliance.

</td></tr></tbody>
</table>## Choosing your CMDB success advisor outcome

Use the following table to get the right CMDB success advisor guidance for your organization's goals. Each outcome activates a dedicated advisory experience with its own scope, KPI dashboard, issue detection, and guided remediation. Start with one outcome and expand to others at any time. Run multiple outcomes simultaneously when goals overlap.

|Organization goal|Recommended outcome|
|-----------------|-------------------|
|Improve integration coverage for your most critical CI classes|Data Foundations|
|Track and resolve missing serial numbers, model IDs, and locations for hardware|HAM|
|Support asset life cycle management and financial reporting accuracy|HAM|
|Eliminate duplicate hardware records and asset and CI state mismatches|HAM|
|Track and resolve software installs missing edition, version, or cloud license details|SAM|
|Eliminate installs on duplicate CIs and verify virtual server-to-host CI relationships for licensing compliance|SAM|
|Improve data quality across multiple outcomes|Data Foundations, HAM, and SAM can run simultaneously|