Add a user to a Connect Support conversation

---
title: Add a user to a Connect Support conversation
description: You can add additional users to a Connect Support conversation.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/connect/add-users-to-support-chat.html
release: australia
product: Connect
classification: connect
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Connect Support, Connect, ServiceNow AI Platform Additional Capabilities, Extend ServiceNow AI Platform capabilities]
---

# Add a user to a Connect Support conversation

You can add additional users to a Connect Support conversation.

## Before you begin

An administrator must enable the **glide.connect.support.add\_members** property before users can be added to conversations.

Role required: none

## Procedure

1.  Open a group or record conversation in the Connect workspace.

2.  In the conversation tools to the right of the conversation pane, click the member list tab \(\[Omitted image "IconMemberList.png"\] Alt text: Member list tab\).

3.  Do one of the following actions.

<table id="choicetable_qdq_dmf_ct"><tbody><tr><td id="d526362e90">

**Add a member**

</td><td>

1.  Click **Add Member to Group**.
2.  Use the search field to find and select a user.


</td></tr><tr><td id="d526362e111">

**Remove a member**

</td><td>

1.  Point to a member name.
2.  Click the minus icon \(**-**\).
The assigned support agent cannot be removed from a Connect Support conversation.

</td></tr></tbody>
</table>    **Note:** Only the assigned support agent can create an incident from the Connect Support conversation.