Drag a file into a Connect conversation

---
title: Drag a file into a Connect conversation
description: Drag and drop functionality in Connect Chat and Connect Support provides an easy way to share external attachments and links or items from within your instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/connect/t\_DragAndDropAFileInAChatWindow.html
release: australia
product: Connect
classification: connect
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Connect, ServiceNow AI Platform Additional Capabilities, Extend ServiceNow AI Platform capabilities]
---

# Drag a file into a Connect conversation

Drag and drop functionality in Connect Chat and Connect Support provides an easy way to share external attachments and links or items from within your instance.

## Before you begin

Role required: none

## About this task

You can drag several things from within an instance, including items from the application navigator, records or breadcrumbs from lists, and Visual Task Boards from the My Task Boards page.

## Procedure

1.  Drag an item in a Connect mini window.

    To drag a record from a list, drag the reference icon \(\[Omitted image "IconReferenceUI15.png"\] Alt text: Reference icon\), the record number, or a reference column value.

    Connect accepts the same file extensions as the platform. For more information, see [Add and manage attachments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/t_AddingAnAttachment.md).