Mention a user in a Connect conversation

---
title: Mention a user in a Connect conversation
description: You can get someone's attention in a group conversation by mentioning them.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/connect/t\_MentionUserInConnectConversation.html
release: australia
product: Connect
classification: connect
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Connect, ServiceNow AI Platform Additional Capabilities, Extend ServiceNow AI Platform capabilities]
---

# Mention a user in a Connect conversation

You can get someone's attention in a group conversation by mentioning them.

## Before you begin

Role required: none

## About this task

Users can set their notification preferences so they receive notifications only when they are mentioned. Mentioning a user creates a shortcut to view their basic information and send them a direct message.

\[Omitted image "ConnectMentionMoreInfo.png"\] Alt text: Shortcut to viewing someone's basic information

## Procedure

1.  Open a Connect group conversation.

2.  In the message field, type the `@` character.

    A suggestion menu appears with the names of the conversation members.

3.  Select the person you want to mention and send the message.