Upload a profile picture

---
title: Upload a profile picture
description: You can upload a profile picture in your Live Feed profile to use as an avatar in Connect Chat and Connect Support conversations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/connect/t\_UploadAProfilePicture.html
release: australia
product: Connect
classification: connect
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Connect, ServiceNow AI Platform Additional Capabilities, Extend ServiceNow AI Platform capabilities]
---

# Upload a profile picture

You can upload a profile picture in your Live Feed profile to use as an avatar in Connect Chat and Connect Support conversations.

## Before you begin

Role required: none

**Important:**

The **Collaborate** menu item is available only when the Connect Support plugin `com.glide.connect.support` is active in your instance.

## About this task

Users who do not have profile pictures are represented by an avatar with their initials. Administrators can upload a profile picture in a user record which displays if there is no Live Feed photo.

**Note:** This procedure requires the **Live Feed** \(Connect\) module to be enabled in your instance. If **Live Feed** is not enabled in your instance, the administrators can upload a profile picture for any user. Navigate to **All** > **User Administration** > **Users**, open the user record, and upload an image to the **Photo** field

## Procedure

1.  Navigate to **All** > **Collaborate** > **Live Feed**.

2.  Select the tile with your picture or initials and title.

    \[Omitted image "ProfileImage.png"\] Alt text: Profile tile

3.  Use one of the following actions to add your photo.

    -   Locate the photo file you want to use and drag it over the existing photo.
    -   Point to the existing picture \(or tap the photo in the smartphone or tablet interface\) to display the **Upload a picture** link. Select the link, navigate to the location of the photo you want to use, and then select **Open**.
    \[Omitted image "ProfileCamera.png"\] Alt text: Profile record


**Related topics**  


[Update your Live Feed profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/live-feed/t_UpdateYourProfile.md)