Customize fields for the approval message

---
title: Customize fields for the approval message
description: Customize the body message for a request, change, and request item approval sent in Microsoft Outlook.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/customize-approval-message.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Outlook Actionable Messages, Survey administration, Use surveys, Surveys, Assessments and Surveys, Exploring Service Administration, Service Administration, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Customize fields for the approval message

Customize the body message for a request, change, and request item approval sent in Microsoft Outlook.

-   **[Customize fields in the approval message for request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/customize-fields-request.md)**  
Customize the body message for a request and request item sent in Microsoft Outlook.
-   **[Customize fields in the approval message for change request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/customize-fields-change.md)**  
Customize the body message for a change request approval sent in Microsoft Outlook.

**Parent Topic:**[Outlook Actionable Messages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/outlook-actionable-messages.md)