Customize fields in the approval message for request

---
title: Customize fields in the approval message for request
description: Customize the body message for a request and request item sent in Microsoft Outlook.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/customize-fields-request.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Customize fields for the approval message, Outlook Actionable Messages, Survey administration, Use surveys, Surveys, Assessments and Surveys, Exploring Service Administration, Service Administration, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Customize fields in the approval message for request

Customize the body message for a request and request item sent in Microsoft Outlook.

## Before you begin

Role required: oam\_admin

## Procedure

1.  Navigate to **All** > **Actionable Messages** > **OAM Definition**.

2.  Choose one of the following:

    |Option|Action|
    |------|------|
    |Request|Click **OAM Request Approval**|
    |Request Item|Click **OAM RITM Approval**|

3.  In the OAM Container section, customize the following fields as required:

    1.  **Title**: Title of the Outlook approval notification.
    2.  **Requester info**: User who created the request.
    3.  **Request Details**: This field can be customized. You can also add additional fields as per the requirement.
4.  Click **Update**.

    The approval message is displayed in Microsoft Outlook as shown below. Click **View Details** button to view the request in ServiceNow instance.

    \[Omitted image "oam-request2.png"\] Alt text: Request approval in Microsoft Outlook


**Parent Topic:**[Customize fields for the approval message](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/customize-approval-message.md)