Dependency Views

---
title: Dependency Views
description: ServiceNow Dependency Views graphically displays an infrastructure view for a configuration item \(CI\) and the application or business services that it is part of and that it supports. Dependency Views indicates the status of its configuration items, and allows access to CIs related alerts, incidents, problems, changes, and services.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/dependency-views/c\_BusinesssServiceManagementMaps.html
release: australia
product: Dependency Views
classification: dependency-views
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Configuration Management Database \(CMDB\), Configuration Management, Extend ServiceNow AI Platform capabilities]
---

# Dependency Views

ServiceNow® Dependency Views graphically displays an infrastructure view for a configuration item \(CI\) and the application or business services that it is part of and that it supports. Dependency Views indicates the status of its configuration items, and allows access to CIs related alerts, incidents, problems, changes, and services.

**Note:** Starting with the Brazil release, Dependency Views is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. [Unified Map](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/unified-map/unified-map-landing-page.md) provides the latest experience for this functionality. For more information, refer to the [Application/Plugin Deprecation Process \[KB05484748\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

If Service Mapping is activated, Dependency Views maps are enhanced to display dependencies that reflect connections in service maps.

As an alternative to Dependency Views, you can use [Unified Map](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/unified-map/unified-map-landing-page.md) in the [CMDB Workspace store app](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/configuration-management-database-cmdb/cmdb-workspace.md)or in the .

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Explore

 -   Brazil
-   [Domain separation and Dependency Views](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/dependency-views/domain-separation-dependency-views.md)

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Administer

 -   [Create or modify map indicators](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/dependency-views/t_CreateModifyNGBSMMapIndicators.md)
-   [Create or modify map icons](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/dependency-views/t_CreateModifyNGBSMMapIcons.md)
-   [Create a predefined filter](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/dependency-views/create-predefined-filter.md)
-   [Create or modify Map Related Items](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/dependency-views/t_CreateModifyNGBSMMapRelatedItems.md)
-   [Create or modify Dependency Views menu actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/dependency-views/t_CreateModifyNGBSMMenuActions.md)
-   [Create or edit a dependency type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/dependency-views/t_CreateMapScript.md)

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Use

 -   [Dependency Views map](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/dependency-views/c_NextGenBSMMaps.md)
-   [Dependency Views map menus and controls](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/dependency-views/r_NGBSMMenus.md)
-   [View a Dependency Views map](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/dependency-views/t_AccessNGBSM.md)
-   [Change the layout of Dependency Views map](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/dependency-views/t_ChangeLayoutNGBSMMap.md)
-   [Filter the view of a Dependency Views map](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/dependency-views/t_FilterViewNGBSMMap.md)
-   [Perform actions on nodes in a Dependency Views map](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/dependency-views/t_PerformActionsOnNGBSMMap.md)
-   [Supported browsers for Dependency Views](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/dependency-views/r_SupportedBrowsersForNGBSM.md)

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Develop

 -   [Developer training](https://developer.servicenow.com/app.do#!/training/landing)
-   [Developer documentation](https://developer.servicenow.com/app.do#!/documentation)
-   [Properties for Dependency Views](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/dependency-views/properties-dependency-views.md)
-   [Components installed with Dependency Views](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/dependency-views/r_InstalledWithDependencyViews.md)

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Integration

 

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Troubleshoot and get help

 -   [Ask or answer questions in the Now Community](https://community.servicenow.com/community)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)

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