Manage document versions in external cloud

task australia Updated Sep 10, 2026 1 min read manage-documents-external-cloud.md

Manage document versions from external cloud directly in the record within the workspace.

About this task

Note: The Documents component must be configured within the Workspace.

Before you begin

Multi Provider plugin should be installed. Fro more information, see Activate Multi Provider Document Services Framework and Document Management integration with external content providers

Role required: none

Procedure

From the workspace, navigate to the required record (for example, Incident).
Select the documents icon from the left side panel to display the list of all document files and folders.
Go to the document card, select the vertical ellipse [Omitted image "Ellipses.png"] Alt text: Translation-indicator icon.
Select Manage external cloud.
To attach a new document as new version to a record from an external cloud:
1. Select Attach from cloud and select Continue.
2. Select the External drive and select the document.
3. Select Add.
4. Select Attach to attach a new document version.
5. If you want to link the URL, select the Link instead of attach check box.
6. Select Attach.
To download and sync an existing document version from external cloud to ServiceNow:
1. Select Download from cloud and select Continue.
2. Select Attach to attach a new document version.
  
  Only the latest version from the external drive is attached.
To upload a new document version from ServiceNowto external cloud:
1. Select Upload to cloud and select Continue.
2. Select the External drive and select the folder.
3. Select Next.
4. Select Upload to upload a new document version.

Parent Topic:Document Management in Workspace

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---
title: Manage document versions in external cloud
description: Manage document versions from external cloud directly in the record within the workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/document-management-services/manage-documents-external-cloud.html
release: australia
product: Document Management Services
classification: document-management-services
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Document Management in Workspace, Use, Document Management, Document Services, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Manage document versions in external cloud

Manage document versions from external cloud directly in the record within the workspace.

## About this task

**Note:** The Documents component must be configured within the Workspace.

## Before you begin

Multi Provider plugin should be installed. Fro more information, see [Activate Multi Provider Document Services Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/document-management-services/activate-multi-provider-doc-framework.md) and [Document Management integration with external content providers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/document-management-services/integration-external-content-providers.md)

Role required: none

## Procedure

1. From the workspace, navigate to the required record \(for example, Incident\).

2. Select the documents icon from the left side panel to display the list of all document files and folders.

3. Go to the document card, select the vertical ellipse \[Omitted image "Ellipses.png"\] Alt text: Translation-indicator icon.

4. Select **Manage external cloud**.

5. To attach a new document as new version to a record from an external cloud:

1. Select **Attach from cloud** and select **Continue**.

2. Select the External drive and select the document.

3. Select **Add**.

4. Select **Attach** to attach a new document version.

5. If you want to link the URL, select the **Link instead of attach** check box.

6. Select **Attach**.

6. To download and sync an existing document version from external cloud to ServiceNow:

1. Select **Download from cloud** and select **Continue**.

2. Select **Attach** to attach a new document version.

Only the latest version from the external drive is attached.

7. To upload a new document version from ServiceNowto external cloud:

1. Select **Upload to cloud** and select **Continue**.

2. Select the External drive and select the folder.

3. Select **Next**.

4. Select **Upload** to upload a new document version.

**Parent Topic:**[Document Management in Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/document-management-services/document-management-workspace.md)