Enable Advanced view for Outlook Actionable Message definition

---
title: Enable Advanced view for Outlook Actionable Message definition
description: Enable the advanced view to customize the actionable message as per the requirement for Microsoft Outlook.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/enable-advanced-view-oam.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Outlook Actionable Messages, Survey administration, Use surveys, Surveys, Assessments and Surveys, Exploring Service Administration, Service Administration, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Enable Advanced view for Outlook Actionable Message definition

Enable the advanced view to customize the actionable message as per the requirement for Microsoft Outlook.

## Before you begin

Role required: oam\_admin

## Procedure

1.  Navigate to **All** > **Actionable Messages** > **OAM Definition**.

2.  Choose one of the following:

    |Option|Action|
    |------|------|
    |Request|Click **OAM Request Approval**|
    |Request Item|Click **OAM RITM Approval**|
    |Change|Click **OAM Change Approval**|

3.  Click **Advanced OAM** under **Related Links**.

4.  In the OAM Definition form, perform the following actions:

    1.  Modify the script as required.
    2.  Click **Update**.

**Parent Topic:**[Outlook Actionable Messages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/outlook-actionable-messages.md)