Identify and resolve duplicate articles

---
title: Identify and resolve duplicate articles
description: Learn how to find and manage duplicate knowledge articles in the Knowledge Center.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/identify-duplicate-articles.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Knowledge Center, Knowledge Center, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Identify and resolve duplicate articles

Learn how to find and manage duplicate knowledge articles in the Knowledge Center.

## Before you begin

Role required: admin

## About this task

Duplicate articles can confuse readers and reduce search accuracy. Use this task to identify duplicates and take corrective actions to maintain content quality.

**Note:** The **Potential Duplicate** card on the dashboard displays a trend analysis of the number of duplicate topics for the current year. The card will not display detailed information if the scheduled job runs are fewer than four.

## Procedure

1.  Navigate to **All** > **Knowledge** > **Knowledge center**.

    You can also access Knowledge center through **Workspaces** > **Knowledge center**

2.  In the **Insights** section, under **Potential Duplicates**, select **View all** to view the duplicate articles list.

3.  Select the duplicate articles that you want to unmark as duplicate.

4.  Select **Unmark as Duplicate** to remove the duplicate tag if the article is valid.

5.  Confirm your action if prompted.


## Result

The duplicate articles are resolved, improving content accuracy and reducing redundancy.

**Related topics**  


[Merge duplicate articles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/now-assist-in-knowledge-management/merge-duplicate-articles.md)